Support & Training

Make the most of our software products by taking advantage of Paradigm customer support services, including our Customer Hub, standard and custom training sessions, and the expert assistance available through our global network of support centers.

 

Welcome to the Paradigm Customer Hub, where registered users can obtain the most updated service packs and documentation, open new support incidents, browse the status of existing support incidents, participate in our user forums, and more.

Click here for the Customer Hub.

Paradigm is committed to helping our customers maximize the value of their investment by transforming their input into efficient and productive solutions. Our goal is to be number one in industry customer satisfaction, delivering fast and accurate issue resolution.

Click here to go to the GOCAD & SKUA User Zone

Who can access the User Zone?

A registered Paradigm GOCAD and/or Paradigm SKUA customer, whose software is under maintenance, can receive support via web, email, or phone. The User Zone is our way of automatically authenticating the registered customers, allowing our experts to quickly and efficiently handle customer requests.

Software Download Pages

To download GOCAD Base Module and additional modules, license software, other GOCAD products, or request a CD, please click here to reach the download page.

To download Paradigm SKUA 2008 Reservoir Architecture, additional modules, and license software, please click here.

Click on the city name in the map above for contact information for Paradigm Support Center locations worldwide.

Paradigm has created a Global Support Organization developed around our philosophy that "one size does not fit all". We strongly believe that to be successful we must work with customers directly to deliver the services they require. For this purpose, we have centrally located Technical Support Centers that are supplemented by regional offices.


Technical Support Centers

USA Technical Support Center:
Two Memorial Plaza
820 Gessner, Str. 400
Houston, Texas 77024
USA		 Tel: +1-713-393-4899
Fax: +1-713-393-4802
Toll Free #: +1-888-223-6631
Email: supportus@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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Canada Technical Support Center:
#1700 - 125 9th Ave SE
Calgary, Alberta T2G 0P6
Canada 		Tel: +1-403-750-3533
Fax: +1-403-750-3536
Toll Free #: +1-866-670-4284
Email: supportca@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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EA Technical Support Center:
Chobham House
Christchurch Way
Woking
Surrey GU21 6JG
UK 		Tel: +44-1483-758-000
Fax: +44-1483-758-001
Email: supporteame@pdgm.com		 9:00 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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MENA Technical Support Center:
Office 101,
Building 2,
P O Box 500148,
Dubai Internet City,
Dubai,
UAE		 Tel: +9-714-391-0673
Fax: +9-714-391-8657
Toll Free#:
UAE +800-7346
Saudi +800-897-1478
Pakistan +80090971010
Bahrain +80004351
Email: supportme@pdgm.com		 8:30 am - 5:00 pm
Local Time
Sunday-Thursday,
Excluding holidays
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AP Technical Support Center:
Level 13, Tower 1 Etiqa Twins
No. 11 Jalan Pinang
50450 Kuala Lumpur
Malaysia 		Tel: +60-3-2163-8111
Fax: +60-3-2163-8881
Toll Free #:
Australia: 0011-800-2228-0060
India: 000-800-600-1130
Indonesia: 00-1-803-60-6284
Malaysia: +1-800-880-852
Email: supportasia@pdgm.com		 8:30 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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CIS Technical Support Center:
Dubininskaya str., 53, building 6
Moscow, 115054
Russia 		Tel: +7-495-933-44-40
Fax: +7-495-933-44-49
Support: +7-495-933-44-43
Email: supportcis@pdgm.com		 9:15 am - 6:00 pm
Local Time
Monday-Friday,
Excluding holidays

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Regional Support Offices

Latin America Regional Support Offices
ARGENTINA: Buenos Aires
Carlos Pellegrini 713
Piso 9
C1009ABO Buenos Aires
Argentina 		Tel: +54-11-4322-5735
Fax: +54-11-4322-5735
Email: supportla@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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BRAZIL: Rio de Janeiro
Avenida Rio Branco,
138 - sala 1702 - Centro
Rio de Janeiro - RJ - Cep: 20040-002
Brazil 		Tel: +55-21-3084-3898
Fax: +55-21-3084-3898
Email: supportla@pdgm.com		 9:00 am - 6:00 pm
Local Time
Monday-Friday,
Excluding holidays
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ECUADOR: Quito
Av 12 de Octubre y Cordero,
Edificio World Trade Center,
Torre A piso 15 oficina 1506
Quito
Ecuador		 Tel: +593-2-2509811
/ 250-9816 / 250-9814
Email: supportla@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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MEXICO: Villahermosa
Av. Samarkanda No. 202,
Loc. 10,
Col. Bonanza CP 86030,
Villahermosa, Tabasco
Mexico

Tel: +52-993-3104700
Fax: +52-993-3521599
Email: supportla@pdgm.com

 8:00 am - 2:00 pm
4:00 pm - 6:00 pm
Local Time
Monday-Friday,
Excluding holidays
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VENEZUELA: Caracas
Av. Francisco de Miranda, Centro Lido
Torre B, Piso 14, Oficina 142-B
Urb. El Rosal, Caracas
Venezuela 		Tel: +58-212-952-0665
Fax: +58-212-952-0110
Email: supportla@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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Europe & Africa (EA) Regional Support Offices
FRANCE: Pau
Helioparc Pau-Pyrenees
2 avenue Pierre Angot
64053 Pau CEDEX 9
France		 Tel: +33-5-59-72-79-00
Fax: +33-5-59-72-79-29
Email: supporteame@pdgm.com 		9:00 am - 5:15 pm
Local Time
Monday-Friday,
Excluding holidays
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FRANCE: Paris
33, avenue de la Republique
75011 Paris
France 		Tel: +33-1-49-49-05-45
Fax: +33-1-49-49-05-11
Email: supporteame@pdgm.com		 8:00 am - 6:00 pm
Local Time
Monday-Friday,
Excluding holidays
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SCOTLAND: Aberdeen
The Mackenzie Building
168 Skene Street
Aberdeen, AB10 1PE
Scotland. 		Tel: +44-1483-758-000
Fax: +44-1224-649-496
Email: supporteame@pdgm.com		 9:00 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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UK: London
Chobham House
Christchurch Way
Woking
Surrey GU21 6JG
UK		 Tel: +44-1483-758-000
Fax: +44-1483-758-001
Email: supporteame@pdgm.com		 9:00 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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NIGERIA: Lagos
Block 15
Plot 23 Admiralty Way
Lekki Phase 1
Victoria Island
Lagos
Nigeria 		Tel: +234-1-270-8470
Fax: +234-1-270-8469
Email: supporteame@pdgm.com		 9:00 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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Middle East and Northern Africa (MENA) Regional Support Offices
BAHRAIN: Manama
31 / Ebrahim Plaza
Highway 35, Zinj
(P.O. Box: 26948)
Bahrain 		Tel: + 973-17230-360
Fax: +973-17230-460
Email: supportme@pdgm.com		 8:30 am - 5:00 pm
Local Time
Sunday-Thursday,
Excluding holidays
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EGYPT: Cairo
40 Road 206/254 Degla
Floor 1
Maadi, Cairo
Egypt		 Tel: +2-02-520-1703
Fax: +2-02-520-1742
Email: supportme@pdgm.com		 8:30 am - 5:00 pm
Local Time
Sunday-Thursday,
Excluding holidays
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Asia Pacific Regional Support Offices
INDIA: Mumbai
709, 7th Floor
Eureka Towers
Mindspace
Link Road
Malad West
Mumbai 400 064
India 		Tel: +91-22-6691-9300
Toll Free for India: +000-800-600- 1130
Fax: +91-22-6691-0740
Email: supportasia@pdgm.com		 9:00 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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AUSTRALIA: Perth
Level 8, 256 St. Georges Terrace
Perth WA 6000
Australia 		Tel: +61-8-9327-1800
Toll Free for Australia: 0011-800-2228-0060
Fax: +61-8-9327-1883
Email: supportasia@pdgm.com		 8:30 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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INDONESIA: Jakarta
Gedung Multika, Suite 305
Jalan Mampang Prapatan Raya No. 71-73
Jakarta Seletan 12790
Indonesia 		Tel: +62-21-797-5218
Toll Free for Indonesia: 00-1-803-60-6284
Fax: +62-21-794-5439
Email: supportasia@pdgm.com		 8:00 am - 5:00 pm
Local Time
Monday-Friday,
Excluding holidays
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CIS Regional Support Offices
KAZAKHSTAN: Almaty
157 Zhumaliev Street
"Sputnik" Business Center
Almaty 050006
Kazakhstan 		Tel: +7-727-2-590-719
Fax: +7-727-2-590-718
Email: supportcis@pdgm.com		 9:00 am - 6:00 pm
Local Time
Monday-Friday,
Excluding holidays
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China Regional Support Office
P.R.China: Beijing
1803, Capital Mansion
No.6 Xin Yuan South Rd
Chao Yang District
Beijing 100004
P.R. China 		Tel: +86-10-6465-4870/1/2/3 or 800-810-9769
Fax: +86-10-6465-4845
Email: supportcn@pdgm.com		 8:30 am - 5:30 pm
Local Time
Monday-Friday,
Excluding holidays
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We offer standard and custom training for most of our software products. Paradigm training courses are developed and taught by experienced geoscientists with expertise in the use of Paradigm software.

To search for courses by location and product, and to register online, click here.

Paradigm is dedicated to the ongoing training of today's industry leaders, using online technology to offer easy-to-access learning opportunities for users. With Webinar technology users can utilize Paradigm's entire series of personalized web training sessions, regardless of regional limitations.

To access Webinar sessions, click here.